The situation at the ECG project head office at the Kwame Nkrumah Interchange in Accra has not gotten any better as customers flooded the premises as early as 3 am, Thursday morning in order to get their prepaid cards updated.
Customers have been without power for days after a server for four districts in the Greater Accra Region failed to respond to the data of customers.
Residents of Achimota, Kaneshie, Dansoman and Korle bu, and surrounding areas have been the most affected by the problem.
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David Asante an engineer with the ECG, in an interview with PrimeNewsGhana, explained that the root cause of the problem was a system failure which could not recognize the data on all prepaid cards, hence demanding that the cards be updated. He admitted that it was an unforeseen problem and the only way to rectify the situation is to collect all the cards and update its information.
However, some agitated customers lamented they had spent the whole of yesterday at the office and returned at dawn this morning only to meet unending queues before they are attended to. Most of them expressed fears that their businesses might collapse due to the delays in fixing the problem.
Other angry citizens called on the government to privatize the Electricity Company of Ghana (ECG) since they were not working hard enough.
Meanwhile, the ECG has assured customers it is doing all in its capacity to resolve the problem for power to be restored to its customers.
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