The Public Utility Regulatory Commission PURC has ordered the Electricity Company of Ghana to resolve issues surrounding the inability of prepaid customers to reload their cards.
Thousands of households, shops and offices have been without electricity since the beginning of the week because of a systems failure at ECG.
People living in Accra West District classification of the ECG which includes Achimota, Kaneshie, Dansoman and Asylum down have formed long and winding queues at the offices of the power retailer in search of prepaid credits.
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PURC, the industry regulator has been criticised for remaining silent since the problem began on Monday.
However in an interview on an Accra based radio station on Thursday, Executive Secretary of PURC, Maame Dufie Ofori said investigations have begun into the crisis and the ECG has been asked to explain to the commission why it should not be sanctioned.
She added that the power retailer has been given up to Friday the 8th of December to resolve all outstanding issues with customers or face penalties.
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